Refund policy

Refunds for Services Purchased on Our Website

Supplier Directory

  1. You may request a refund within the first 48 hours after your user account is created.
  2. Refund requests will not be accepted once the registration details have been received.
  3. No refunds or exchanges will be made more than 3 days after the purchase.
  4. No refunds or exchanges will be made if the desired product is not in the directory.
  5. Bank fees resulting from the refund are the customer's responsibility.

Supplier Searches / Product Development / Catalog Collection

  1. You may request a refund within the first 24 hours after the purchase.
  2. 100% of the service cost will be refunded if the Galium Cargo team states that it is unable to perform the service.
  3. 30% of the search cost will be refunded if the product is not found after the research.
  4. Bank fees resulting from the refund are the customer's responsibility.

Supplier Validation

  1. You may request a refund within the first 24 hours after the purchase.
  2. A credit note for 100% of the search cost will be issued if the supplier could not be validated satisfactorily.
  3. Bank fees resulting from the refund are the customer's responsibility.

Sourcing Agent

  1. You may request a refund within the first 24 hours after the purchase.
  2. If the customer decides to cancel the purchase, administrative costs (95 USD) will be deducted from the cancelled commission.
  3. Bank fees resulting from the refund are the customer's responsibility.

Returns of Products Purchased on Our Website

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Additional non-returnable items: 

  • Gift cards
  • Downloadable software
  • Digital products such as e-books and video packages

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use
  • Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

 

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.


If you have done all of this and still have not received your refund, you can contact us at galiumcargo@gmail.com


Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at galiumcargo@gmail.com and send your item to: 1068 Beijing West Road, Yingfa Building, 11th Floor, Jing'an District, Shanghai, China.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping

To return your product, you should mail it to: 1068 Beijing West Road, Yingfa Building, 11th Floor, Jing'an District, Shanghai, China.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.